Privacy Policy

UPTask Privacy Policy

Effective date: September 8, 2025

This Privacy Policy explains how UPTask (“UPTask,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you use our websites (including uptask.io), mobile applications, and related services that facilitate booking and providing handyman services (collectively, the “Services”).

We provide two primary experiences:

Client Experience – for individuals and businesses who request services such as TV mounting, furniture assembly, and other tasks (“Clients”).
Technician Experience – for independent contractors who register to accept and perform jobs via UPTask (“Technicians”).

By using the Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

Contact Us

Email: privacy@uptask.io
Postal: TVMounty LLC, 736 reseda dr, Sunnyvale CA 94087, USA
Data Deletion/Account Removal: Use the “Delete Account” link in the app or at uptask.io/delete (or contact us at privacy@uptask.io).

1. Information We Collect

A. Information You Provide

For Clients:

Identity & Contact – name, email, phone number.
Service Details – service type, job notes, photos/videos you upload, location/address where work is to be performed, preferred date/time.
Payment Information – payment method details processed by our payment processor (e.g., card brand and last four digits). We do not store full card numbers.
Communications – messages with support, call recordings (if support calls are recorded with notice), in‑app chats with Technicians.
Reviews & Ratings – information you submit about completed jobs.

For Technicians:

Identity & Profile – name, email, phone number, profile photo, skills/services, years of experience, tools, languages, service area, availability.
Addresses & Location – business and service addresses; optional location sharing in the app to improve dispatching and navigation.
Background/Eligibility – onboarding and verification information (e.g., right‑to‑work confirmation, government ID info you submit, background screening status if applicable), training/compliance data.
Payout & Tax – payout account details and tax info (e.g., SSN/TIN last four, business EIN) collected and stored by our payout provider; we store only limited references needed to process payouts and comply with law.
Job & Communications – in‑app messages with Clients/support, support call recordings (with notice), acceptance/decline of job offers, location/time of completed work, photos/videos you upload.

B. Information Collected Automatically

Usage & Device Data – app and site activity, device identifiers, IP address, app version, browser type, operating system, crash logs, and diagnostics.
Cookies & Similar Technologies – to keep you signed in, remember preferences, and measure performance. See Section 10 (Cookies & Tracking).
Location Data – if you enable location permissions in the app, we may collect precise or approximate location to (a) show nearby Technicians, (b) navigate to job sites, and (c) improve safety and fraud prevention. You can disable location permissions in your device settings, but some features may not function properly.

C. Information From Third Parties

Payment & Payout Providers – confirmation of payment status, chargeback details, payout confirmations (we do not receive full card or bank account numbers).
Background/Identity Services – results or status of background checks and identity verification (Technicians only), as permitted by law and with required notices/consents.
Maps/Address Services – geocoding and address verification.
Analytics & Error Monitoring – aggregated usage and crash analytics.

2. How We Use Personal Information

We use the information we collect to:

Provide and maintain the Services – create and manage accounts, process bookings, dispatch and route Technicians, process payments and payouts.
Communicate with you – send confirmations, job updates, receipts, and support replies.
Transactional Messaging (via SMS/voice/push) – see Section 3 (Messaging Program).
Safety, Security, and Integrity – authenticate users, reduce fraud and spam, investigate and prevent misuse.
Customer Support – respond to inquiries, troubleshoot, and resolve issues.
Performance & Improvements – analyze usage, fix bugs, and enhance features.
Legal & Compliance – meet regulatory requirements, tax, bookkeeping, and enforce our Terms of Use.

We may aggregate or de‑identify data and use it for any lawful purpose.

3. Messaging Program (SMS/Voice/Push) — Powered by Twilio

We use Twilio, Inc. as a service provider to send transactional SMS/voice messages and certain push notifications. Message content and phone numbers are processed by Twilio solely to deliver these communications on our behalf.

For Clients:

Purpose: job confirmations, reminders, arrival notices, schedule changes, service updates, and support communications only.
No Marketing: we do not use SMS for promotional marketing without your explicit consent.
Opt‑Out: reply STOP to cancel; reply HELP for help. Message and data rates may apply. Message frequency varies by job activity.

For Technicians:

Purpose: job offers, assignment and schedule updates, route/arrival coordination, payout notices, and support communications regarding orders.
Opt‑Out: reply STOP to cancel; reply HELP for help. Message and data rates may apply. Frequency varies based on availability and job activity. If you opt out, you may miss critical updates; you can still use in‑app notifications and email as available.

We may send transactional messages without additional consent where permitted by law (e.g., to fulfill a service you requested). You can manage push notifications in your device settings.

4. Legal Bases for Processing (EEA/UK Users)

We process personal information under the following legal bases: (a) contract (to provide the Services you requested), (b) legitimate interests (e.g., safety, fraud prevention, product improvement), (c) consent (e.g., certain cookies, optional features), and (d) legal obligations (e.g., tax, bookkeeping).

5. How We Share Information

We share information only as described below:

Service Providers/Processors – hosting, analytics, customer support tools, maps/geolocation, background screening/identity verification, payment and payout processing (e.g., Twilio for messaging; payment processors for payments; payout providers for Technician payouts). These parties act under contracts limiting their use to our instructions.
Between Clients and Technicians – limited details necessary to perform a job (e.g., Client name, service address, job notes for the assigned Technician; Technician first name, profile, and arrival window to the Client). Chat content exchanged in‑app may be visible to support for safety and quality assurance.
Legal, Safety, and Security – to comply with law, respond to lawful requests, enforce our terms, or protect rights, property, or safety.
Business Transfers – in connection with a merger, acquisition, or asset sale (your information may be transferred as part of the transaction, subject to this Policy).
With Your Consent – where you direct us to share or otherwise consent.

We do not sell or share your personal information for cross‑context behavioral advertising (as defined under the California Consumer Privacy Act as amended by the CPRA).

6. Data Retention

We retain personal information for as long as necessary to provide the Services (including required recordkeeping), resolve disputes, enforce agreements, and comply with legal obligations. Retention periods vary by data type and applicable law. We will delete or anonymize data when it is no longer needed for these purposes.

7. Security

We implement reasonable technical and organizational measures to protect personal information, including encryption in transit, access controls, logging, and least‑privilege practices. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

8. International Transfers

Your information may be processed in the United States and other countries with data‑protection laws that may differ from those where you live. Where required, we use appropriate safeguards (e.g., standard contractual clauses) to protect transferred personal information.

9. Your Rights & Choices

Access/Correction/Deletion: You may request access to, correction of, or deletion of your personal information by using in‑app settings or contacting privacy@uptask.io. Clients and Technicians can also use the Delete Account link in the app or footer.
Marketing Preferences: If you receive marketing emails (where offered), you can unsubscribe via the email footer. SMS is reserved for transactional purposes unless you opt in to marketing.
Location & Notifications: Manage app permissions (location, camera, photos, microphone, notifications) in your device settings.

EEA/UK: You may also have rights to object or restrict processing and to data portability. You may lodge a complaint with your local supervisory authority.

California (CCPA/CPRA): You have the right to know, access, correct, and delete certain personal information, and to opt out of selling or sharing (we do not sell or share your data for cross‑context advertising). We will not discriminate against you for exercising these rights. See Section 12 for details.

10. Cookies & Tracking Technologies

We use cookies and similar technologies to keep you signed in, remember preferences, measure traffic, and improve performance. You can set your browser to refuse cookies or to alert you when cookies are being sent; some features may not function without cookies. Where required, we will present a consent banner.

11. Children’s Privacy

Our Services are not directed to children under the age of 16, and we do not knowingly collect personal information from them. If you believe a child has provided personal information, contact us at privacy@uptask.io.

12. Region‑Specific Disclosures

California (CCPA/CPRA)

Categories Collected: identifiers (name, email, phone); commercial information (orders, transactions); geolocation; internet or network activity; audio (support calls, if recorded with notice); professional information (Technician profiles); sensitive information (Technician payout/tax identifiers handled by payout provider).
Sources: you, your devices, service providers, and third‑party verifiers.
Purposes: as described in Sections 2–5.
Disclosures for a Business Purpose: to service providers/processors (e.g., hosting, analytics, messaging, payments/payouts, background screening).
Sale/Sharing: We do not sell or share your personal information for cross‑context behavioral advertising.
Your Rights: right to know/access, correct, delete, and limit use of certain sensitive personal information; opt‑out of sale/sharing (not applicable). Submit requests via the app, uptask.io/privacy, or privacy@uptask.io. We may verify your identity before fulfilling a request.

EEA/UK

UPTask acts as a controller for Client and Technician data processed to provide our Services and as a processor where we process data on behalf of partners. Our legal bases appear in Section 4. For cross‑border transfers, we rely on appropriate safeguards. Contact privacy@uptask.io for our EU/UK representative details where required.

13. Technician‑Specific Notices

Background & Verification: Where permitted and with your consent, we may facilitate background screening and identity verification through third‑party providers. We receive results/status sufficient to determine onboarding eligibility; underlying reports are typically maintained by the screening provider.
Location & Safety: If enabled, location data may be used to dispatch jobs efficiently, estimate arrival times, and improve safety and support. You can disable sharing in device settings, though it may limit job functionality.
Payouts & Tax: Payout and tax information is collected and processed by our payout provider. We store only references and meta‑data necessary to operate payouts and comply with legal obligations.
Communications: Job offers and updates may be sent via in‑app notifications, email, and SMS/voice (see Section 3). Opting out of SMS will not stop in‑app or email notifications.

14. Client‑Specific Notices

Service Address & Access: We share your job address and relevant instructions with your assigned Technician to complete the service. Consider removing sensitive items from photos you upload.
Reviews: Reviews and ratings you submit may be visible to other users. Please avoid including personal information you do not wish to be public.
Support: We may access job communications for safety, dispute resolution, and quality assurance.

15. Third‑Party Links & Integrations

Our Services may link to third‑party websites or integrate third‑party features (e.g., maps, identity verification, payment/payout providers). We are not responsible for their privacy practices. Review their policies before providing personal information.

16. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you (e.g., by email, in‑app notice, or site banner) and update the “Effective date” above. Your continued use of the Services after the changes become effective means you accept the updated Policy.

17. How to Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us at privacy@uptask.io or by mail at UPTask, [Company Legal Name], [Street], [City, State, ZIP], USA.

SMS Terms Summary (for carrier/Twilio compliance)

Program: UPTask Service Notifications
Message Types: transactional service updates, job offers/assignments, schedule changes, and support communications.
Frequency: varies by activity.
Opt‑Out: reply STOP to end; HELP for help.
Message & data rates may apply.
Carriers are not liable for delayed or undelivered messages.
Contact: privacy@uptask.io