UpTask Terms of Service

1 Agreement and scope

These Terms of Service ("Terms") govern access to and use of uptask.io, the UpTask mobile applications, and related booking, communication, AI assistance, and payment features (together, the "Platform"). The Platform is operated by Boris Verigin, doing business as UpTask ("UpTask," "we," "us," or "our").

A "Customer" is a person requesting or purchasing a service. A "Professional" is the independent individual or business that accepts responsibility for performing that service. A "Booking" is a service request accepted by a Professional and confirmed through the Platform. "Services" means the work performed by the Professional, rather than the technology and payment functions provided by UpTask.

By affirmatively accepting these Terms when submitting a request, making a Booking, or using a feature that requires acceptance, you agree to them. Professionals who accept these Terms agree to the provisions applicable to their use of the Platform, their accepted Bookings, and payments. Any additional Professional agreement applies to the relationship between UpTask and the Professional and does not reduce a Customer's rights under these Terms.

You must be at least 18 years old and legally able to enter into contracts. If you act for a business, property owner, or another person, you must have authority to do so. Mandatory legal rights take priority over these Terms.

2 UpTask and the independent Professional

UpTask connects Customers with a network of independent Professionals and provides tools for requesting work, communicating, scheduling, and, where available, paying Professionals. UpTask does not perform the booked Services and does not employ the Professionals to perform them. Professionals offer their own services as independent businesses.

The agreement to perform the Services is between the Customer and the Professional who accepts the Booking (the "Service Agreement"). The Professional is responsible for the work they agree to perform, including its quality, safety, completion, and consequences. UpTask is responsible for its own Platform obligations expressly set out in these Terms, including the refunds promised for qualifying Platform Payments.

Professionals decide whether to accept individual requests and control how they carry out accepted work, subject to the agreed scope, applicable law, and Customer instructions about the requested result and access to the property. They are responsible for their equipment, business expenses, taxes, and any personnel they lawfully engage. They may provide services outside UpTask.

Providing a price display, matching tools, booking messages, payment processing, or customer support does not make UpTask the contractor performing the Services. A Professional cannot bind UpTask to promises outside these Terms without our express authorization. Any legal classification or responsibility imposed by applicable law remains unaffected by these descriptions.

3 Professional qualifications and responsibility for work

A Professional must accept only work they are qualified and legally permitted to perform. The Professional is responsible for maintaining required licenses, registrations, permits, insurance, and other authorizations, and for complying with applicable safety rules, building requirements, and manufacturer instructions.

The Professional is responsible for their own acts and omissions and those of personnel they engage, including defective or incomplete work, damage to property, injury, and other loss they cause. Claims about those matters should be directed to the Professional and, where relevant, their insurer. These Terms do not release the Professional from responsibility for their work.

Customers may request the Professional's business identity, relevant license information, and evidence of insurance before work begins. A profile, review, or listing alone does not establish that a particular loss is insured. Any express UpTask representation or separately offered guarantee remains subject to its disclosed terms and applicable law.

The Customer and Professional must enter into any separate written contract, change order, payment schedule, cancellation notice, or other document required for the particular work. A Platform Booking does not replace legally required home improvement or service contract documentation.

4 AI assistance and standard booking

Customers submit service requests through UpTask's standard booking forms on uptask.io or the UpTask mobile application. AI does not complete the booking process or authorize a payment. Provide accurate contact information, the service address, a description of the work, and any requested details or photographs. Review and confirm the scope, price or estimate, payment method, and requested appointment before submitting.

AI assistance can help identify a service category and prepare service options and an estimate for a draft request. When AI is enabled, messages, selected photographs, and relevant draft and conversation context may be sent to OpenAI to provide that assistance. The contact, address, and payment fields completed in the standard booking forms are not sent to AI through this feature. Information you include yourself in a chat message or photograph can still be received by the AI provider, so do not include personal contact details, payment credentials, identity documents, or unrelated sensitive information there. AI does not submit Bookings or authorize payments. Suggestions may be incomplete or incorrect; review the draft and complete and confirm the standard booking forms yourself.

An AI suggestion does not establish that a Professional has accepted a job, that the work is safe or permitted, or that a price or appointment is confirmed. The confirmed Booking and any required Service Agreement identify the accepted terms. Do not rely on an AI suggestion for emergency response or professional safety advice. For an immediate emergency, contact the appropriate emergency service.

5 Availability and Booking confirmation

Service coverage, available Professionals, service categories, and payment options vary by territory and may be determined by the service address or ZIP code. Online payment is available only in selected territories and where the option is displayed for the particular request. Availability of a service does not necessarily mean that online payment is available.

Submitting a request or making a permitted prepayment does not guarantee that a Professional will accept it. A request remains pending until a Professional accepts and the Booking is confirmed. The confirmation identifies the Professional, the agreed service scope, the applicable price or pricing basis, and the scheduled date and time or arrival window.

If we cannot assign a Professional, UpTask will cancel the request and send a notification using the contact details or notification methods associated with it. Any amount paid through UpTask for that unfulfilled request will be refunded in full. No Customer cancellation charge applies while a request remains unassigned.

6 Scheduling and arrival

You may select your desired date and time for the Professional's arrival. A requested time is a preference until it becomes part of a confirmed Booking. Where an arrival window is confirmed, the Professional is expected to arrive within that window; it is not a guarantee of arrival at its first minute.

Actual arrival may change because of earlier appointments, travel, or other circumstances. The assigned Professional must notify you promptly of an expected delay, provide an updated arrival estimate, and communicate any proposed change to the confirmed appointment.

A change to a different service date, or a material change to the confirmed arrival window, requires your agreement. If the Professional cannot attend as confirmed and you do not accept the proposed replacement appointment, you may cancel without a Customer cancellation charge and receive a refund of the amount paid through UpTask for the unperformed Booking. A minor delay within the agreed arrival window does not by itself create a new appointment.

If the Professional does not attend on the confirmed service date and you have not agreed to another date, you may request a full refund of the prepayment collected through UpTask. This is a Professional nonattendance refund, not a late Customer cancellation.

7 Prices and changes to the work

The Booking identifies the service price or explains how it will be calculated. Mandatory Platform or booking charges, if any, are included in displayed prices wherever required by law and are disclosed before payment. Applicable government taxes, optional additions, and any approved location or travel surcharge will be identified as applicable.

A fixed price applies to the confirmed scope and the information provided for that scope. Additional work, different materials, or material changes in conditions must be discussed and agreed with the Professional before the additional work or charge occurs. The Professional must obtain any legally required written change order. A Professional's unilateral statement is not approval for an extra charge.

Any deposit or prepayment must comply with the law applicable to the Services. Neither these Terms nor payment through UpTask authorizes a deposit exceeding a legal limit, advance collection prohibited by law, or waiver of a required cancellation period. Separate purchases of materials must be clearly identified and agreed.

8 Payments made directly to the Professional

You may pay the Professional directly in cash or by a money transfer or another method agreed with the Professional. A payment made to the Professional's own account, payment handle, card terminal, or independently issued payment link is a direct payment, even if the Professional sends payment instructions through Platform messages.

UpTask does not receive or hold direct payments and cannot reverse or refund them. Refund requests and financial disputes concerning a direct payment, including disputes about nonperformance or quality, must be addressed with the Professional. You should keep receipts and written records of the agreed work and amounts paid.

The Platform Payment refund undertaking and the retention schedule in Section 10 apply to amounts collected through UpTask. Refunds and any lawful cancellation charge for a direct payment are matters between the Customer and Professional under their Service Agreement and applicable law. UpTask does not automatically charge a Customer a cancellation fee for a direct-payment Booking.

These provisions do not restrict any rights you have against the Professional, your payment provider, or UpTask for its own conduct under applicable law.

9 Payments through UpTask

Where available, the Platform may collect payment or a permitted prepayment for the Professional through the UpTask mobile application or another checkout expressly identified as an UpTask payment (a "Platform Payment"). UpTask provides a payment facilitation service and may use third-party payment processors. The Services remain supplied by the Professional.

Before you pay, the Platform identifies the amount charged, whether it is a deposit or full payment, and any remaining balance. You authorize the disclosed transaction using a payment method you are entitled to use. Any additional charge requires the authorization applicable to that charge. These Terms do not authorize undisclosed charges to a saved payment method.

For Bookings they accept and for which they enable Platform Payments, Professionals authorize UpTask to collect Customer payments on their behalf, arrange payment processing, deduct the commission agreed with the Professional, and apply the refunds described in these Terms. This collection role is limited to payments and does not authorize UpTask to perform the Professional's work.

A successfully received Platform Payment satisfies the Customer's payment obligation to the Professional to the extent of that payment, even if the Professional has not yet received a payout. The Professional must not require the Customer to pay that same amount again because of a payout delay or a dispute with UpTask. UpTask's commission does not increase the Customer's agreed price unless an additional Customer charge was clearly disclosed and accepted.

If a Booking involves both Platform Payments and direct payments, UpTask's refund undertaking covers only the amount collected through UpTask. Both parties must account for amounts already paid so that the Customer is not charged twice. A pending card authorization that has not been captured may be released instead of refunded.

10 Customer cancellations

The following schedule applies when the Customer chooses to cancel a confirmed Booking before the Services begin. It does not apply when cancellation results from the Professional's cancellation, failure to attend, inability to perform, or an unaccepted material appointment change, or when UpTask cannot assign a Professional.

If you cancel at least 24 hours before the confirmed appointment, UpTask refunds all amounts collected through UpTask for the canceled Booking, including mandatory fees and amounts for materials. No cancellation or processing fee is retained.

Cancellation deadlines are measured from the confirmed appointment time or, if there is an arrival window, its beginning, using the local time at the service address. Exactly 24 hours before the appointment falls in the full-refund tier. Exactly 1 hour before the appointment falls in the 50 percent tier.

For this schedule, the "Service Prepayment" is the amount collected through UpTask in advance for the canceled Services, including any mandatory booking or Platform fee included in that amount. It excludes separately itemized materials, optional tips, and taxes. The percentage applies to the Service Prepayment actually collected, not to an unpaid balance or the total estimated price of a larger project.

Cancel using the Booking cancellation function, where available, or send a clear written cancellation notice identifying your Booking through UpTask support. The time your cancellation is submitted through the cancellation function, or your clear written notice reaches UpTask support, determines the applicable tier. A later response from support does not move your notice into a less favorable tier. Keep a record of your notice. A general question about cancellation is not a cancellation notice. This procedure does not restrict any legally effective cancellation notice delivered directly to the Professional under applicable law or a required Service Agreement.

No additional processing fee is deducted from a full refund owed under these Terms. Optional tips for unperformed work are returned. For a Customer cancellation less than 24 hours before the appointment, taxes and separately itemized materials are handled according to applicable law and any lawful, separately accepted materials purchase agreement. These Terms do not make them automatically nonrefundable. This does not reduce a full refund owed for an earlier cancellation or under Section 11.

The scheduled retention is subject to applicable law and is intended to address loss associated with reserving an appointment and its late cancellation. UpTask will not collect or retain an amount that applicable law prohibits. Mandatory cancellation rights and any legally required refund take priority, and any prohibited excess charge will be reduced or refunded.

A request to reschedule is subject to Professional availability and agreement. Any cancellation charge associated with replacing an existing Booking must be disclosed before you accept the change and may not exceed the lawful charge for cancellation at that time. The Platform does not automatically impose a new penalty merely because you request a change. Any change to a confirmed appointment must be recorded clearly.

11 Professional cancellation and failure to perform

UpTask will refund in full the amounts collected through UpTask for a Booking if the Professional cancels without providing the Services, does not attend on the confirmed service date, or completely fails to perform the booked Services for reasons attributable to the Professional. The same full refund applies if UpTask cancels an unfulfilled request because no Professional can be assigned. No Customer cancellation charge applies to those events.

For complete nonperformance, the refund includes any mandatory UpTask or booking fee charged for that Booking. UpTask will not require you to accept a replacement Professional, another date, Platform credit, or a voucher instead of the refund due. You may agree to a replacement or rescheduling if you prefer.

UpTask's obligation to issue a refund promised by these Terms does not depend on recovering money from the Professional or on whether a payout has already been made. Any recovery from the Professional is handled separately and does not require the Customer to pay again or pursue the Professional before receiving the promised refund.

If some work has been performed, report the unfinished portion and the amounts in dispute. A partially completed Booking is assessed by reference to the agreed scope, the work actually performed, applicable law, and any agreement with the Professional. It is not automatically treated as either complete nonperformance or full performance. A Professional marking a Booking complete is not conclusive evidence that the work was completed.

12 Refund requests and service disputes

To request a Platform Payment refund, contact UpTask support with your Booking reference, the amount paid through UpTask, and a brief description of the issue. We may request reasonably necessary records and contact the Professional to establish what occurred. The Professional's agreement is not a condition to a refund otherwise due under these Terms.

Refunds are submitted to the original payment method where possible. If that method cannot receive the refund, we will arrange another lawful method with you. We will initiate a refund that is due promptly and within any period required by law. The time for the credit to appear depends on the payment processor and your financial institution.

Complaints about the quality of work, workmanship warranties, damage, or other consequences of work performed remain the Professional's responsibility. UpTask may help transmit information or facilitate communication, but this assistance does not make UpTask the contractor or an insurer of the work. Dissatisfaction with work that was actually performed does not automatically establish complete nonperformance under Section 11. All applicable consumer remedies and any express guarantee remain available.

Report problems promptly so relevant records can be preserved. These Terms do not create a shortened statutory claim period or require you to waive a lawful chargeback, contact with a regulator, or a court remedy. Refunds and other recoveries for the same payment will be coordinated to avoid duplicate reimbursement.

13 Customer responsibilities

You are responsible for supplying accurate task details, arranging lawful access to the property, obtaining any required permission from its owner, and being available or arranging an authorized adult contact for the confirmed appointment. Inform the Professional about relevant known hazards, access restrictions, fragile property, and conditions that could affect the work.

The Professional may decline or stop work that is unsafe, unlawful, materially outside the agreed scope, or impossible because access or necessary information is unavailable. Any resulting payment issue must be determined from the circumstances, the Service Agreement, and applicable law. These Terms do not automatically treat every access problem or interruption after work begins as forfeiture of the entire prepayment.

Treat Professionals and support personnel respectfully. Do not request unlawful work, provide fraudulent information, harass others, interfere with the Platform, or use another person's payment method without authorization.

14 Communications accounts and privacy

Provide current contact details and keep any account credentials and private Booking access links secure. Notify UpTask promptly of suspected unauthorized account use or payment activity. You remain responsible for actions you authorize; any mandatory protections for unauthorized transactions continue to apply.

UpTask and the Professional may send communications needed to manage your request, appointment, payment, or support issue through the Platform and the contact channels you provide, subject to applicable consent requirements. Marketing consent, where required, is requested separately. You may manage available notification preferences, but should maintain a reliable way to receive essential Booking information.

UpTask's Privacy Policy describes how information is collected, used, shared, and retained. Request and contact details may be shared with Professionals as described in that policy to enable matching and performance. Do not submit payment credentials, identity documents, or unrelated sensitive information in ordinary task descriptions. Use the standard booking fields for personal details; AI assistance is for describing the work and preparing a service draft.

You retain ownership of content you submit. You authorize UpTask to store, use, reproduce, and share it as reasonably needed to operate the Platform, process your request, communicate about the work, and handle support and disputes, consistently with the Privacy Policy. This permission does not authorize unrelated public advertising using your private Booking photographs.

15 Platform use and intellectual property

UpTask and its licensors retain rights in the Platform software, design, trademarks, and other Platform materials. You receive a limited, nonexclusive permission to use the Platform for lawful purposes in accordance with these Terms.

You may not bypass access controls, introduce malicious software, impersonate another user, collect personal information without authorization, or copy and exploit the Platform in violation of applicable law or our intellectual property rights. Reviews and other public submissions must reflect genuine experiences and must not unlawfully disclose another person's private information. Nothing here prohibits an honest review or other legally protected expression.

If you download an UpTask app through an app store, applicable store terms govern your use of that store. The store does not become the Professional supplying the booked Services.

16 Platform availability and limits of responsibility

To the extent permitted by law, the Platform is provided on an "as available" basis. We do not promise uninterrupted operation, error-free AI output, or the availability of a Professional for every request. This provision does not remove an express obligation that UpTask has undertaken in these Terms or a binding guarantee offered for a particular Booking.

To the fullest extent permitted by law, UpTask is not responsible for a Professional's acts or omissions, the quality or safety of their Services, property damage or injury caused by them, or a financial dispute arising from a direct payment. The Professional is the party responsible for their Services and any liability arising from their own conduct.

To the extent permitted by law, UpTask excludes liability for indirect, incidental, special, or consequential losses, including lost income, lost opportunities, and loss of use, arising from use of the Platform or dealings with a Professional.

Nothing in these Terms excludes or limits UpTask's liability for its own fraud, willful misconduct, gross negligence, violations of law, or any other responsibility that applicable law does not permit us to exclude or limit. Nothing limits the return of Customer funds or a refund expressly owed by UpTask under these Terms. Where a limitation is not allowed, it applies only to the extent legally permitted.

17 Refusal suspension and cancellation by UpTask

Subject to applicable law, UpTask may refuse a request, restrict a feature, suspend or terminate Platform access, or discontinue availability of a service or territory. We may exercise this discretion without providing a detailed explanation, except where a reason or notice is required by law. We will not use this discretion for an unlawful discriminatory reason.

If UpTask cancels an unfulfilled Booking or cannot assign a Professional, we will notify the Customer and refund the amounts collected through UpTask for that unfulfilled Booking. Loss of Platform access does not forfeit a refund already owed or prevent you from contacting support about an existing payment or dispute.

If Services have already been partially performed, charges and refunds are determined under Sections 11 and 12 and applicable law. Suspension or termination does not erase accrued payment obligations, claims, or other rights that arose before termination.

18 Applicable law and dispute resolution

These Terms and the Customer's relationship with UpTask are governed by California law, subject to applicable federal law and mandatory consumer protections of the jurisdiction where the Customer resides or the Services are performed. The Service Agreement between the Customer and Professional is also subject to the laws that apply to the work.

Contact UpTask support about a Platform dispute and contact the Professional about a service dispute. We encourage an attempt to resolve an issue directly, but these Terms do not require a waiting period that limits a legal remedy. Either party may bring a claim in a court with jurisdiction, including small claims court where available.

Any statutory cancellation, refund, warranty, licensing, or other consumer right that cannot lawfully be waived prevails over a conflicting provision. In particular, a legally required cancellation notice or cooling-off right for covered home improvement or similar work is not replaced by the 24-hour cancellation schedule in these Terms.

19 Changes and general provisions

We may update these Terms prospectively and will identify the effective date. We will provide notice of material changes and obtain further acceptance where required by law. An existing Booking remains subject to the version accepted for that Booking unless you agree to a change or applicable law requires it. We will not retroactively increase its cancellation charge or remove a refund already owed.

These Terms, together with any clearly disclosed terms you expressly accept for a feature or Booking, govern use of the Platform. A Professional cannot reduce UpTask's refund undertaking through a separate agreement with a Customer. A required Service Agreement governs the performance of the actual work, subject to applicable law.

If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law. A decision not to enforce a provision on one occasion does not waive it on another. Provisions that by their nature should continue, including accrued payment rights and lawful liability provisions, survive termination.

20 Contact information

Platform operator: Boris Verigin, doing business as UpTask.

Legal contact email: info@uptask.io.

Website: https://uptask.io

Booking and payment support: https://uptask.io/help

When contacting us about a Booking, include the Booking reference and contact information used for the request. Do not send full payment card details in a support message.